Terms and Conditions for Da'Scentstory
Welcome to Da'Scentstory! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing or shopping on Da'Scentstory, you agree to these terms. If you disagree with any part of these terms, we kindly ask you to refrain from using our website.
We want your experience with us to be smooth, transparent, and enjoyable. Please take a moment to read through the following sections carefully.
1. About Us
Da'Scentstory is an online store dedicated to offering high-quality scented products that bring joy, comfort, and relaxation into your life. Our mission is to provide exceptional products and outstanding customer service.
If you have any questions about these Terms and Conditions or our policies, feel free to contact us at annaustria@dascentstory.shop.
2. Eligibility to Use the Website
To shop on Da'Scentstory, you must:
- Be at least 18 years old or have parental/guardian consent if under 18.
- Provide accurate information when creating an account or placing an order.
- Use the website only for lawful purposes and in accordance with these terms.
We reserve the right to refuse service or cancel orders if we suspect any fraudulent or unlawful activity.
3. Creating an Account
For a seamless shopping experience, you may create an account on our website. By doing so, you agree to:
- Keep your login credentials secure and confidential.
- Notify us immediately if you suspect unauthorized access to your account.
You are responsible for all activities conducted under your account unless proven otherwise. If you prefer not to create an account, you can still shop as a guest!
4. Product Information & Availability
We strive to provide accurate descriptions of all our products, including size, color, fragrance notes, and ingredients (where applicable). However, slight variations may occur due to differences in screen displays or manufacturing processes.
All products are subject to availability. If an item is out of stock after you've placed an order, we will notify you promptly and provide options such as a refund or replacement product.
5. Pricing & Payments
Pricing:
- All prices are listed in Philippine Peso (PHP) and include applicable taxes unless stated otherwise.
- Prices are subject to change without prior notice but will not affect orders already placed.
Payments:
We accept multiple payment methods for your convenience, including:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- E-Wallets (GCash, GrabPay, PayMaya, QRPH)
- Cash on Delivery
Your payment details are processed securely through trusted third-party providers. We do not store sensitive payment information on our servers.
6. Shipping & Delivery Policy
Processing Time:
Once your order is confirmed, we aim to process it within 2-3 business days (excluding weekends and public holidays). During peak seasons or sales events, processing times may be slightly longer.
Shipping Options:
We offer several shipping methods at checkout so you can choose what works best for you. Shipping costs vary depending on your location and selected method.
Delivery Time:
Delivery times depend on the shipping option chosen at checkout but typically range from [4-7 days] for local orders.
Please note that delays caused by customs clearance or unforeseen circumstances are beyond our control.
7. Returns & Refunds Policy
We want you to love every purchase from Da'Scentstory! If you're not satisfied with your order, here’s how we can help:
Eligibility for Returns:
- Products must be returned within [7 days] of delivery.
- Items must be unused, unopened, and in their original packaging.
- Certain items (e.g., personalized products) may not be eligible for returns unless defective.
Refund Process:
Once we receive your returned item(s), we will inspect them and process your refund within [5 business days] via your original payment method.
If you received a damaged or incorrect product, please contact us immediately at annaustria@dascentstory.shop, and we’ll make it right!
8. Intellectual Property Rights
All content on Da'Scentstory—including text, images, logos, graphics, and product descriptions—is protected by copyright laws and belongs exclusively to us or our licensors. You may not copy, reproduce, distribute, or use any content from our website without prior written permission.
9. Limitation of Liability
While we do our best to ensure a safe shopping experience, Da'Scentstory cannot be held responsible for:
- Any damages resulting from improper use of our products.
- Losses caused by delays in delivery due to circumstances beyond our control (e.g., natural disasters).
Our liability is limited to the purchase price of the product(s) in question.
10. Privacy Policy Overview
Your privacy matters to us! Any personal information collected during your visit—such as name, email address, or payment details—will be handled in accordance with our Privacy Policy. We use this information solely for processing orders and improving your shopping experience.
11. Governing Law & Dispute Resolution
These Terms and Conditions are governed by the laws of Philippines without regard to its conflict of law provisions.
In case of disputes arising from these terms or your use of our website:
1. We encourage resolving issues amicably by contacting us directly.
2. If necessary, disputes may be resolved through arbitration or small claims court.
12. Changes to These Terms
Da'Scentstory reserves the right to update these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on this page unless stated otherwise.
We recommend reviewing this page periodically so you're always aware of the latest updates.
13. Contact Us
Have questions about these Terms? Need help with an order? We're here for you! Reach out anytime via:
- Email: annaustria@dascentstory.shop
Thank you for choosing Da'Scentstory! We’re thrilled to have you as part of our community and look forward to serving you again soon.